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Directeur of UX (H/F)

About the company
 We are on a mission to be the easiest and most reliable way to arrange home services, connecting homeowners with qualified service professionals. We operate the market leading brands in France (Travaux.com) and The Netherlands (Werkspot.nl), and the challenger in Italy (Instapro.it). Our product & technology department consists of approximately 100 talented professionals, deeply passionate about creating great digital marketplaces.
Travaux.com, Werkspot and Instapro are part of IAC / ANGI Home Services.
 

Job Description
 We are looking for a passionate and experienced Director of UX, who will lead the team of product designers and user researchers (11 FTE in total). As Director of UX, you will be part of the product & technology leadership team and work closely with product and engineering leaders in creating a compelling product vision and strategic roadmap for homeowners and service professionals. 


What you’ll do
- Be responsible for the visual design, interaction design, copywriting and user research of the whole customer experience - both towards homeowners and Service Pros
- Mentor and develop a team (11 FTE) of product designers and user researchers, ensure continued personal and professional growth and inspire them to constantly push for the best experiences that create true customer value
- Together with product, engineering and marketing leaders, contribute to create a compelling product vision, and advocate for customer centered design practices and design processes
- Lead the efforts to build, maintain and champion a unified design system for our organisation
- Develop a deep understanding and empathy for our customers (homeowners and service professionals) through a combination of new or best practices that you consider as most effective. With this, raise the customer understanding and empathy across our organisation.
 
 
Who you are
You have at least 8 years of experience in UX design and/or research, of which at least 5 years experience in establishing, leading and inspiring talented and effective user experience teams with a variety of crafts (Visual, Interaction, Copy, Research)
You have a proven track record in contributing to great products with a delightful user experience, preferably products that operate across multiple countries, cultures and languages
You are a servant leader with practical UX and research skills, with the interpersonal skills to operate cross-functionally and with business partners in multiple countries and offices
Your communication skills (in English) are excellent, and you have the ability to motivate others to carry forward and execute on the strategy without needing to be in the room
You have passion for defining, articulating, and integrating the role of design and research within organisations
 

How we are organized 
Our Product and Technology department currently consists of 6 tracks and approximately 120 professionals. Within the tracks, multidisciplinary product development teams collaborate on achieving the objectives that we set and commit to each quarter. We approach our decisions in an experiment driven way: we validate new directions using a variety of quantitative and qualitative research methods.


What we offer
 A great working environment
A competitive salary and variable bonus
Free fitness in our building
Frequent and fun events with the entire company to celebrate achievements and milestones
 

Is this you?
Send your resume with a brief explanation in your application of why you are a great match for this role, while highlighting the part of the work you lead versus did in your previous roles. Preferably you also provide us with a link to your portfolio.
 
We’re looking forward to meeting you!

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